- 年份:2017 年
- 編號:32
- Topic分類:1
- Topic分數:1
- Publish:Library Hi Tech
- 作者:LuMarie Guth, Patricia Vander Meer
Keywords:Academic libraries, Telepresence, Collaborative alliances, Robots, Communications technology,
Attitude surveys
Abstract:Telepresence robotics in an academic libraryA study of exposure and adaptation among patrons and employees Purpose Librarians are working with telepresence robotics for various usesparticularly as a communication method inhabiting a space between video chat and face-to-face interactionsThe library atBlinded Universitypartnered with theBlinded Laboratoryto showcase this emerging technology in a high-traffic setting utilized by students of every level and majorThe purpose of this paper is to discuss patron reactions to this technology exhibition in the librarybeta testing of a telepresence robot in various public services tasksand library employee attitudes toward this unfamiliar technology before and after one-on-one trainingDesignmethodologyapproach The project gathered data through three studiesIn study 1feedback forms were filled out by patrons who interacted with or piloted the robotIn study 2observations by the librarians piloting the robot for various public services activities were recorded in a logIn study 3employees were invited to complete a pretest designed to solicit perceptions and attitudes regarding the use of the robotbecome trained in navigating the robotand complete a posttest for comparison purposesResults were analyzed to find trends and highlight perceived uses for the technologyFindings Patrons and library employees gave positive feedback regarding the novelty of the technology and appreciated its remote communication capabilityTrialed uses of the technology for public services yielded positive results when the TR was used for public relationssuch as at special events or in greeting toursand yielded less positive results when used for reference purposesLibrary employees comfort with and perceived utility of the robot grew consistently across departmentslevels of experience and employment types after a personal training sessionOriginalityvalue Although libraries in recent years have surveyed users regarding TR technologythis paper captures quantitative and qualitative data from a library employee training study regarding perception of the technologyExploration of the public services uses and library employee acceptance of TR technology is valuable to those contemplating expending time and resources in similar endeavorsConsulting ServiceProvide interaction with readers through Telepresence RobotInstificational CollectionTelepresence Robot as a public relations tool in specific activities or welcome inspectionsThe Telepresence Robot mentioned in the study is a remote robot that allows users to remotely operate remotely and face face-to-face interaction with others
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