Abstract：Enhancing the Academic Library Experience with ChatbotsAn Exploration of Research and Implications for Practice This paper explores the potential of using chatbots to improve the academic research experience for university students with a literature based discussion reflecting on a prototype being developed at the University of Technology SydneyUTSThe paper proposes that information professionals need to adapt emerging technologies such as chatbots to innovateimprove and support library servicesDesigning a positive experience for the user is essential to ensure that such technological solutions are sustainableIn this exploratory paperwe argue that it is important that librarians engage with the conversational design of the library chatbot in collaboration with the technology developers in order to make it usefulfriendlytrustworthyand customisable for university studentsConsulting ServiceChat robots are discussed as a tool that can support and improve academic research experienceespecially for university studentsThis enables students to use library resources and services more effectivelyThe article mentioned Chatbotswhich is a direct instruction that indicates that the system needs to handleunderstand human languageand return related responsesThis is the core part of NLP