- 年份:2020 年
- 編號:152
- Topic分類:2
- Topic分數:0.2963127771
- Publish:Journal of Management Information and Decision Sciences
- 作者:Nawaz, Nishad; Saldeen, Mohamed Azahim.
Keywords:Artificial Intelligence, Reference Services, Academic Libraries and Chatbots
Abstract:ARTIFICIAL INTELLIGENCE CHATBOTS FOR LIBRARY REFERENCE SERVICES The digital based world is very competent in the use of cutting edgeinnovative technologies in various fieldsIt covers every areafrom higher education to information resourcesThe aim of this study is to identify the potential of applying artificial intelligence chatbot applications to library reference servicesThis paper systematically reviews and explores the integrated applications of artificial intelligence chatbots into academic library reference services in order to cater to the demands of millennial usersThe researchers discuss the benefits and the potential impact of artificial intelligence chatbots on the reference services of academic librariesThe artificial intelligence chatbot features in the reference services to enhance the library commitment of the millennial users with library servicesThis study discussed the benefits of artificial intelligence chatbots in reference services of academic libraries in general and especially in Bahrain Consulting ServiceChat robots are applied to the library reference service to provide information for millennial usersLibrary AutomationChat robots can automatically respond to user inquiries to improve service efficiencyThis study explores the application of artificial intelligence chat robots in the reference service of academic libraryChat robots usually use natural language processingNLPtechnology to understand and respond to user inquiries
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