Abstract：Uncoding library chatbotsdeploying a new virtual reference tool at the San Jose State University library Purpose This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference servicesThis chatbot was developed using Googles free Dialogflow bot platform and embedded in the librarys websiteWith the onset of COVID-19 and a greater reliance on virtual serviceschatbots have become of increasing interest to libraries as a tool to provide enhanced services during non-staffed hours and to perform basic information triage when virtual chat transactions reach an overwhelming number of available staffDesignmethodologyapproach Using in-depth research into current practices and readily available toolsa small non-technical team at a university library designed and piloted an AI chatbot that employs natural language processing and AI trainingThis article describes the chatbot development and implementation processResults of chatbot interactions after one academic year of usage are also reviewedFindings This study reveals that a university library chatbot may be developed and deployed with minimal coding knowledge using existing toolsChatbot content can be populated through current library information sources and trained to address typical information inquiriesHoweveradditional development and testing is needed to increase user engagementOriginalityvalue This study indicates that libraries can develop and deploy chatbots to meet user information inquiries without onerous technical training or IT resourcesIt describes best practices for chatbots and the steps necessary to deploy a chatbot on a library websiteConsulting ServiceThis AI chat robot is developed to meet the growing demand for virtual consulting servicesProvide enhanced services at non-working hoursand conduct basic information classification when virtual chat transactions reach the number of available personnelNLPNLPNLPNLPIn this studya university library uses Googles DialogFlow Robot Platform to develop an AI chat robotThe robot uses natural language processing technology and AI training to answer user inquiries