Abstract：Chatbots and virtual assistantsa bibliometric analysis Purpose This paper attempts to provide significant information on the increased growth of literature of chatbots and virtual assistantsTechnological changes are dynamic and keep changing at regular intervalsThereforeit becomes highly crucial to review the performance of chatbots and virtual assistantsThis paper aims to review the literature by eminent researchers in the form of authorskeywords and major contributing organizationsDesignmethodologyapproach Systematic literature review and bibliometric analysis is used to analyze the growth of literature on chatbotsA sum of articles has been extracted from Scopus database with selected keywords and with certain filtersVOSviewer software is used for analysis of dataA total of 130 documents are extracted from Scopus database from 2017 to 202131st AugustFindings This study provides a significant contribution to an existing literature and provides the understanding of research in the area of chatbots and virtual assistantsThe authors with maximum number of citations are YanZahoBengioWeizenbaumSongZhou and Maedche with jointly 180 citationsResearch is been contributed by different countries where the United States is the country with highest number of documents publishedThe United States contributes 17of the total production in the area of chatbots and virtual assistantsThe analysis shows that the area is gaining momentum as contribution in this area is been increasing in last few yearsResearch limitationsimplications The study shows that several branches of chatbots are also in mainstream like natural language processinge-learningbehavioural researchconversational agentsvirtual assistantshumancomputer interactionnatural language and so onIt provides a wider scope to authors and researchers to gain useful insightsThe bibliometric study will provide a broader spectrum in this areaSocial implications The developments in technology and also the effect of COVID-19 pandemic is boosting the adoption of technology in different sectorsDeployment of technology will uplift the economy and social infrastructureSociety can avail different services from their comfort area and also in real timeThis will help in reducing wastage of resources like people visiting offices for routine jobs which can be easily availed from their workplaceSociety may access better services without much human interactionOriginalityvalue This paper adds significant contribution to the existing literature by analysing the published papers from Scopus databaseThe study contains new and significant information as this study covers all industries where chatbots and virtual assistants are being applied whereas in previous literature only specific industry has been taken into considerationConsulting ServiceChat robots and virtual assistants can be used in the librarys consulting serviceConsulting Serviceto assist users This article mainly explores the growth of the literature of chat robots and virtual assistantsAmong themit is directly related to natural language processingNLPbecause the main function of chat robots and virtual assistants is to talk to users through NLP technology