Abstract：A literature review on usersbehavioral intention toward chatbotsadoption Purpose Despite the fact that chatbots have been largely adopted for the last few yearsa comprehensive literature review research focusing on the intention of individuals to adopt chatbots is rather scarceIn this respectthe present paper attempts a literature review investigation of empirical studies focused on the specific issue in nine scientific databases during 2017-2021Specificallyit aims to classify extant empirical studies which focus on the context of individualsadoption intention toward chatbotsDesignmethodologyapproach The research is based on PRISMA methodologywhich revealed a total of 39 empirical studies examining usersintention to adopt and utilize chatbotsFindings After a thorough investigationdistinct categorization criteria emergedsuch as research fieldapplied theoretical modelsresearch typesmethods and statistical measuresfactors affecting intention to adopt and further use chatbotsthe countriescontinents where these surveys took place as well as relevant research citations and year of publicationIn additionthe paper highlights research gaps in the examined issue and proposes future research directions in such a promising information technology solutionOriginalityvalue As far as the authors are concernedthere has not been any other comprehensive literature review research to focus on examining previous empirical studies of usersintentions to adopt and use chatbots on the aforementioned periodAccording to the authorsknowledgethe present paper is the first attempt in the field which demonstrates broad literature review data of relevant empirical studiesThis study mainly discusses the adoption intention of ChatbotsChatbots are usually based on NLPnatural language processingbut the more specific attribute isrobotbecause Chatbot can be regarded as a simple dialogue robot