Abstract：Exploring the viability of ChatGPT as an alternative to traditional chatbot systems in library and information centers Purpose The purpose of this study is to explore the feasibility of using ChatGPT-based chatbot systems as an alternative to traditional knowledge base-based chatbot systems in library and information centersLICsDesignmethodologyapproach The study used a qualitative research approach to examine the viability of ChatGPT-based chatbot systems in LICsThe researchers conducted an extensive literature review and analyzed data collected from interviews with experts in the field of library and information scienceFindings The findings of the study reveal that ChatGPT-based chatbot systems are a viable alternative to traditional knowledge base-based chatbot systems in LICsChatGPT has the potential to provide more accurate and personalized responses to user queriesimprove the user experience and reduce the workload of library staffHoweverthere are some limitations to the use of ChatGPT in LICssuch as the need for substantial training data and the risk of perpetuating biasesOriginalityvalue To the best of the authorsknowledgethis study is one of the first to explore the potential of ChatGPT-based chatbot systems in the context of LICsThe research provides insights into the advantages and limitations of ChatGPT-based chatbots and highlights the possibilities for future use of this technology in the information service industryConsulting Service This study mainly discusses the feasibility of using a chat robot system based on ChatGPT as a traditional knowledge base chat robot system in books and information centersThe research examines the application potential of ChatGPT based on the chat robot system in these centers