Abstract：Value chain analysis of information services for visually impaired peoplea case study of contemporary technological solutions PurposePeoplewithvisualimpairmentcomprisethesecondhighdisabilitypopulationinHongKongbut onlytwoexistinginformationcentersprovideinformationservicesforvisuallyimpairedpeoplewhichis inadequateThereforethisstudyaimstoprovideamorein-depthunderstandingoftheinformationservicesfor visuallyimpairedpeopleinHongKongDesignmethodologyapproachPeoplewithvisualimpairmentcomprisethesecondhighdisability populationinHongKongbutonlytwoexistinginformationcentersprovideinformationservicesforvisually impairedpeoplewhichisinadequateThereforethisstudyaimstoprovideamorein-depthunderstandingof theinformationservicesforvisuallyimpairedpeopleinHongKongFindingsIACsmainproblemsincludelimitedcollectioninconsistentmultipledigitalplatformsforuser accesslimitedservicehoursandlimitedpromotionSometechnologicalsuggestionswereproposedwhich includeexpandingitselectronicandspecialcollectionsestablishingaone-stopdigitalplatformAI-based chatbotforautomatedcaringchatsandreferenceservicesandextendingitssocialnetworkmarketingOriginalityvalueScantstudiesfocusontheinformationservicesandmanagementofspeciallibrariesfor visuallyimpairedpeopleespeciallyinEastAsiaOntheotherhandtherearelimitedcasestudiesanalyzing librarieswithvalue-chainanalysisConsulting ServiceThis is because AI-based chat robots will be used to provide automated consulting and reference servicesThe AIpart mentioned in the article is mainly concentrated in the proposed technologiesespecially the ChatbotChatBotbased on AIThis involves natural language processingNLPtechnologyenabling chat robots to understand and respond to user inquiries