Abstract：Artificial intelligenceAIlibrary services innovative conceptual framework for the digital transformation of university education PurposeArtificial intelligenceAIis one of the latest digital transformationDTtechnological trends the university library can use to provide library users with alternative educational servicesAI can foster intelligent decisions for retrieving and sharing information for learning and researchHoweverextant literature confirms a low adoption rate by the university libraries in using AI to provide innovative alternative servicesas this is missing in their strategic planThe research developsAI-LSICFan artificial intelligence library services innovative conceptual framework to provide new insight into how AI technology can be used to deliver value-added innovative library services to achieve digital transformationIt will also encourage library and information professionals to adopt AI to complement effective service deliveryDesignmethodologyapproachThis study adopts a qualitative content analysis to investigate extant literature on how AI adoption fosters innovative services in various organisationsThe study also used content analysis to generate possible solutions to aid AI service innovation and delivery in university librariesFindingsThis study uses its findings to develop an Artificial Intelligence Library Services Innovative Conceptual FrameworkAI-LSICFby integrating AI applications and functions into the digital transformation framework elements and discussed using a service innovation frameworkResearch limitationsimplicationsIn researchAI-LSICF helps increase an understanding of AI by presenting new insights into how the university library can leverage technology to actualise innovation in service provision to foster DTThis trail will be valuable to scholars and academics interested in addressing the application pathways of AI library service innovationwhich is still under-explored in digital transformationPractical implicationsIn practiceAI-LSICF could reform the information industry from its traditional brands into a more applied and resolutely customer-driven organisationThis reformation will awaken awareness of how librarians and information professionals can leverage technology to catch up with digital transformation in this age of the fourth industrial revolutionSocial implicationsThe enlightenment of AI-LSICF will motivate library professionals to take advantage of AIs potential to enhance their current business model and achieve a unique competitive advantage within their communityOriginalityvalueAI-LSICF development serves as a revelationmotivating university libraries and information professionals to consider AI in their strategic plan to enable technology to support university educationThis act will enable alternative service delivery in the face of unforeseen circumstances like technological disruption and the present global COVID-19 pandemic that requires non-physical interactionInstitutional CollectionAI can provide continuous access to the growing full-text online resourcesenabling libraries to provide traditional services beyond traditional servicesRetrieval and IndexingAI can help libraries with more accurate and meaningful information retrieval and index services by analyzing a large amount of data establishment modelThis research mainly explores how AI is used in university libraries and emphasizes the value and potential of AIThe article mentioned that the purpose of AI is not only to simulate human wisdombut also analyzes a large amount of data to establish a model and give meaning to provide more value for library usersAlthough the specific technology or category of AI is not described in detailits overall application and effect are the focus of this article