Abstract：Adapting intelligent information services in librariesa case of smart AI chatbots ArtificialIntelligenceAIhas becomeunstoppablewithitsevergrowingapplicationsinfieldssuchas financeintelligenttransportationintelligentmedicaltreatmenteducationagriculturemanufacturingServiceswhichwereearlierofferedare prefixedbythetermintelligentdepictingtechnologytriggered intelligenceastheyintegratetheir modelswithAISuchintegration empoweredbyAIandotherassociated technologiessuchasMLmachine learningNLPnaturallanguage processinganddeeplearningDLareprovingtobethetest-bedsforthe evolvingIntelligentInformation ServicesIISwithafar-reaching impactAdvancementsincomputing andcommunicationstechnologieshas broughtgreatopportunitiesforcrossdomainandcross-organizational applicationintegrationandinformation servicesinthecurrentnetworked environmentIIShasacloseassociation withothertechnologyverticalssuchasCloudComputingAnalyticsInternetof ThingsIoTVirtualRealityVRRoboticsandBigDataTheIISledrevolutionisgivingshape toanIntelligentInformationSocietyiISwhichmaybeinitsnascentstageIn iISthedataiscreatedcollectedand accumulatedthroughadvancedICTinformationcommunicationtechnologyinfrastructureandAIpoweredtoolsand devicesIniISdatainformationknowledgetogether-withICTplaysa catalyticroleinvaluecreationandgrowth anddevelopmentsupersedingthe traditionalbenchmarksoflabourand capitalAIhelpsusinachievinghigher levelautomationtasksthrough intelligentmachinesthusembarking uponatransitioneventuallyreplacing humancognitivecapabilitiesfortask completionsTheconvergenceofAI withothertechnologieshassparked revolutionaryideaofrealizationofthe iISwhereinhumansandthingsare connectedthroughintelligenceTogetherwithIoTAIhasamplescope ininfluencingthereferenceand informationservicesaslibrariesadjust themselvestosocialdistancingto beviewedincontextwithremote accessandremoteassistanceinthe virtualspacewithvirtual-visitshitsreplacingfoot-fallsLibrariesare requiredtoworkonbuilding knowledge-baseKBwithintuitive user-interfacewithqueriesbeing handledbyAIChatbotsThiswould enablethemtoovercomethetimeand geographicaldivideinprovidingusers assistancewithmarketingand promotionoflibraryresourcesToexcel insuchascenarioitisrecommended thatlibrariesshouldconsidertheideaofvirtualassistantsintheformofAI enabled chatbots to fulfil the informationneedoftheirpatronsLibrary AutomationAI and IoT help to achieve higher-level library automationsuch as using smart machines to complete tasksConsulting ServiceAI Chatbots can handle user inquiries and provide remote consulting servicesRetrieval and IndexingThrough AI capabilitiesyou can improve the retrieval and index functionNLPNLPNLPNLPNLPThis is an AI technology that specializes in processing and analyzing human language dataMachine LearningMLIt is a subset of AIso that the machine can learn and improve from the dataDeep LearningDLThis is a subset of machine learningusing complex neural network models for data analysis and predictionIOTInternet of ThingsThe Internet of Things is a technology that allows various devices to interconnect and exchange data