Hong Kong academic librarians’ attitudes toward robotic process automation

Hong Kong academic librarians’ attitudes toward robotic process automation

Keywords:Academic librarian, Robotic process automation, Library automation, Adoption attitudes, Hong Kong academic libraries, Qualitative research
Abstract:Hong Kong academic librariansattitudes toward robotic process automation Purpose This research investigates Hong Kong academic librariansattitudes toward robotic process automationRPAand their willingness to learn this technologyDesignmethodologyapproach This qualitative study collected data through one-on-one semi-structured interviews conducted with video conferencing softwareAfter participants received basic RPA information and three existing library application casesthey answered questions based on the interview guideThis research used the inductive thematic analysis method to analyze the collected dataFindings Regarding Hong Kong academic librariansattitudes towards RPA19 themes were identifiedAlthough all participants did not have previous knowledge of RPAmost showed positive attitudes toward implementing RPA in their libraries and some willingness to learn itBesidesamong all identified themesnegative attitudes mainly comprisedAffectandCognitionfactorshindering RPA deployment in academic librariesOriginalityvalue This research helps librarians and RPA vendors make better decisions or strategies for implementing RPA for librarieswhich has not been exploredespecially in East AsiaLibrary AutomationThe purpose of RPA is the automation processThis study discusses the attitude of Hong Kong academic libraries forRobotic Process AutomationRPAand their willingness to learn this technologyRPA is a robot technology that can automate a series of business processes