How to incorporate artificial intelligence (AI) into your library workflow

How to incorporate artificial intelligence (AI) into your library workflow

Keywords:Artificial Intelligence, Library Services, Chatbot, ChatGPT
Abstract:How to incorporate artificial intelligenceAIinto your library workflow On November 302022OpenAI released a public version of ChatGPTa large language modelLLMartificial intelligenceAIchatbotIntroducing ChatGPT2022That product became the fastest in history to reach 100 million monthly usersHu2023and has spawned a virtual arms race in the use of AI chat productsMicrosoft integrated version 4 of ChatGPT into its Bing product in February 2023What is the new Bing2023and Google opened its AI chatBardto the public in late March 2023How to use Google Bardthe latest AI chatbot service2023There have already been several articles examining the potential uses of ChatGPT as a tool for use in library servicesLund and Wang2023provide a solid overview of the technology behind ChatGPT before conducting an interview with ChatGPTasking it to explain how it could be used in academia and librariesPanda and Kaur2023focus their article on the use of ChatGPT specifically as an alternative to existing traditional chatbot systemsIncluding numerous pros and cons of the technologynicely summarized in a tabletheir conclusion is that the use of ChatGPT for reference service is viablethough concern needs to be taken to be aware of potential biasesand around confidentialityMoving from the theoretical to the practicalChen2023asks ChatGPT to answer hypothetical reference questionscomparing the results to those gathered from a handful of existing traditional library chatbotsOne of the largest providers of chat services marketed specifically towards librariesSpringsharerecently announced a chatbot serviceKirsten2023Unlike the services that are the focus of this articlethe LibAnswers Chatbot is a knowledge-based chatbotresponding to answers with predetermined knowledge gleaned from an existing FAQ andor websiteAlthough it will be able to answer questions 247 and unaidedit does not currently use any form of AIConsulting ServiceThe article describes several studies in the articlewhich discusses the consulting tools using ChatGPT as a library serviceFor exampleLund and Wang2023interviewed ChatGPT and asked how to use it in academic and librariesPanda and Kaur2023discussed the alternatives using ChatGPT as an existing traditional chat robot systemChen2023used ChatGPT to answer some hypothetical reference questionsand compared the results from some existing traditional library chat robotsThis article mainly describes Openais ChatGPTMicrosofts Bing integrated version 4 of ChatGPTand Googles Bard of AI chatbotsThese technologies mainly use natural language processingNLPtechnology to understand and respond to usersIn additionthese chat robots may also use machine learning technology behind them because they need to learn from a large amount of data to answer questions better