Future proofing the academic library: improving the way we work

Future proofing the academic library: improving the way we work

Keywords:Academic Libraries, Technology, User Services, Artificial Intelligence, Digitization
Abstract:Future proofing the academic libraryimproving the way we work Purpose Driven by globalization and subsequent advancements in technologyhigher education has experienced exponential growth in student enrolment and increased diversity in the student populationAmong the major changes are new models of learning that have supported both onsite and remote learners for quality educationIn response to these major changes in educationthe processesresources and services in library and information science have been redefined to meet the information needs of all usersanytime and anywhereHistoricallylibraries shifted from being curators of knowledge to creators and disseminators of knowledgeThis paper aims to address the path forward for academic libraries using as examplethe Main Library at The University of the West IndiesMona CampusUWIDesignmethodologyapproach This paper explores the evolution of reference servicescirculationsdigitizationpeople engagement and how new technologies have fundamentally changed the way librarians at The UWI workOf equal importance in this discussion of the future of academic libraries is studentsability to navigate the diverse ways in which they access resources and servicesFinallythe interestsneeds and the practical implications of artificial intelligence in academic libraries will be examinedThis digital disruption poses both opportunities and challenges for academic libraries and students within the Caribbean in the 21st Century and beyondA review of literature as well as a look at trends in academic libraries forms the basis of this discussionFindings Library processes and services advanced from automation in the 1980sinternet and online facilities in the 1990s to web-based and consortia offerings in the 2000s rendering old models obsoleteInformation products and the process of information sharing have reduced the focus on print collections and face to face interactions to fully online or hybrid offeringsWhat is evident is that Caribbean Libraries must continue to evolve or risk being left behind in this burgeoning technology ageOriginalityvalue Often the Caribbean is overlooked when examining the impact and application of technology and the availability of resources to students and the wider societyThis paper presents an opportunity to look at the unique status of Caribbean academic librariesspecifically The University of the West Indies Library SystemConsulting ServiceUse ChatBots to answer specific questions about the processRetrieval and IndexingThe purpose of the artificial intelligence plan of Stanford University Library is to use AI to make it easier to findThe article refers to the practical significance and application of artificial intelligence in academic librariesAlthough it does not clearly describe which specific AI technology or methodit does discuss how AI affects the operation and services of academic librariesAI can be used to improve the service of academic libraryAmong themthe use of ChatBots to answer specific questions about the processwhich involves NLPnatural language processingtechnologyAt the same timeMITs App Inventor tools may involve machine learningenabling students to create primitive AI applications