The library of Babel: assessing the powers of artificial intelligence in knowledge synthesis, learning and development and coaching

The library of Babel: assessing the powers of artificial intelligence in knowledge synthesis, learning and development and coaching

Keywords:ChatGPT, GPT-4, Generative artificial intelligence (AI), Learning and development, Coaching chatbots, AI coaching, L&D ethics
Abstract:The library of Babelassessing the powers of artificial intelligence in knowledge synthesislearning and development and coaching Purpose This study aimed to evaluate the potential of artificial intelligenceAIas a tool for knowledge synthesisthe production of written content and the delivery of coaching conversationsDesignmethodologyapproach The research employed the use of experts to evaluate the outputs from ChatGPTs AI tool in blind tests to review the accuracy and value of outcomes for written content and for coaching conversationsFindings The results from these tasks indicate that there is a significant gap between comparative search tools such as Google Scholarspecialist online discovery toolsEBSCO and PsycNetand GPT-4s performanceGPT-4 lacks the accuracy and detail which can be found through other toolsalthough the material produced has strong face validityIt argues organisationsacademic institutions and training providers should put in place policies regarding the use of such toolsand professional bodies should amend ethical codes of practice to reduce the risks of false claims being used in published workOriginalityvalue This is the first research paper to evaluate the current potential of generative AI tools for researchknowledge curation and coaching conversationsRetrieval and indexingEvaluate the accuracy and details of expert tool tools such as Google ScholarEBSCOand PSYCNET and GPT-4The main focus of this study is to evaluate the potential of artificial intelligenceAIas a knowledge synthesis tooland its performance in the production of written content and coaching dialogueThe research object is the ChatGPT AI toolwhich is a tool based on NLP technology that can generate text and dialogue